Filing a Complaint

Surrey Police Service (SPS) police officers are governed by guidelines in the BC Police Act, as is the case with all municipal police agencies in BC. If you have concerns about the actions or conduct of an SPS police officer, the service provided by SPS, or the policies that guide SPS officers, you can file a complaint.

Generally, complaints must be made within one year of an incident and can be made directly to the Office of the Police Complaint Commissioner (OPCC), which is the independent oversight authority of the Police Act and the governing body for complaints regarding municipal police officers in British Columbia.

If you prefer, you can file your complaint with SPS and we will forward it to the OPCC.

Filing a Complaint with the Office of the Police Complaint Commissioner (OPCC)

Online
Complete an online complaint form located on the OPCC website.

Email
Send an email containing the details of the complaint to the OPCC.

Voicemail
Leave a voice message and contact information at (250) 356-7458 (toll free 1-877-999-8707).

In-person
Office of the Police Complaint Commissioner (OPCC)
Suite 501-947 Fort Street, Victoria, BC (map)

Mail
Download a complaint form from the OPCC website and mail it to:
Office of the Police Complaint Commissioner
PO Box 9895, STN Prov Govt.
Victoria, BC V8W 9T8

OPCC Complaint Process

Although formal investigations are sometimes necessary, there are other forms of mediation and resolution. Find out more about the OPCC's complaint process.

Learn More

Filing a Complaint with Surrey Police Service (SPS)

Email
Send a message or complaint to conduct@surreypolice.ca

Voicemail
Leave a voice message with your contact information for the Professional Standards Section at (236) 474-3274.

In-person
Staff at our public service counters can provide information and a complaint form. Our Headquarters, District 1 Community Police Office, and District 3 Community Police Office are open to the public. View addresses and hours of operation for each location here.

Mail
Mail a completed complaint form to:
Professional Standards Section
Surrey Police Service
14355 57 Avenue
Surrey, BC V3X 1A9

Complainant Participation, Fairness and Transparency

Complaints submitted to SPS are assigned to our Professional Standards Section, which is an independent section within SPS that reports directly to the Chief Constable. The investigators and civilian professionals in our Professional Standards Section have undergone specialized training in cooperation with the OPCC. The training ensures professionalism and proficiency in all aspects of complaint-based and ordered investigations relating to the conduct of police officers under Part 11 of the Police Act.

Our investigators ensure that all complaints are handled with respect, compassion, and professionalism. They will provide information regarding all aspects of the complaint process and investigate and resolve complaints as fairly and inclusively as possible within the requirements of the Police Act.

We encourage all complainants to remain involved in their investigation, as this helps them understand the process, its expectations, and outcomes. Their cooperation also helps ensure a thorough and balanced investigation.